FAQs
General Information
1. What is Digitile Hub?
Digitile Hub is a mobile accessory brand specializing in high-quality, stylish phone cases, AirPod cases, phone charms, phone grips, popsockets, and charging accessories. We aim to provide products that combine functionality with modern designs.
2. When will Digitile Hub officially launch?
Our launch is projected for April 2025. Stay tuned for updates on our social media and website.
3. What products will be available at launch?
We will initially launch with phone cases, Airpod cases, and phone charms. Additional products, including phone grips, popsockets, and charging accessories, will be introduced in future releases.
Orders and Shipping
4. Where can I purchase Digitile Hub products?
You can buy our products directly from our official website (to be announced) and select online marketplaces.
5. How long does shipping take?
● Order Processing: All orders will be processed within 1-3 business days.
● Shipment Delivery Times:
○ Orders placed in the U.S.: 3-5 business days for delivery.
○ Orders placed in Nigeria: 3-7 business days for delivery, depending on the
logistics service used.
○ All other international orders: delivery takes 3-14 business days, depending on
the selected destination country and shipping service.
Unforeseen delays (e.g., customs clearance, weather conditions) may affect shipping times.
6. Can I cancel or modify my order?
Yes, orders can be canceled or modified within 24 hours of being placed. Contact our support team immediately at support@digitilehub.com with your order details to request changes or cancellations.
Order Issues
7. My order hasn’t been delivered. What should I do?
If your order hasn’t arrived within the estimated shipping time, please:
● Check the tracking information sent to your email.
● Confirm that the delivery address you provided is correct.
● Contact us at support@digitilehub.com if the issue persists. We’ll assist you in locating
8. My order says “delivered,” but I didn’t receive a package. What should I do?
If the tracking information shows your order as delivered, but you didn’t receive it:
● For U.S. and other international orders: Contact the delivery service (e.g., USPS,
FedEx, DHL) for assistance.
● For orders in Nigeria: Contact the logistics service used for delivery.
● If you are unable to resolve the issue with the delivery service, reach out to us at
support@digitilehub.com, and we’ll work with you to find a solution.
Products and Materials
9. What type of phone cases do you offer?
Our current case collection is made of TPU (Thermoplastic Polyurethane) materials. Our designs range from sleek, minimalistic styles to bold and colorful patterns, ensuring there’s something for everyone.
10. Will you offer customizable phone cases?
Yes! Customizable phone cases are part of our future product lineup. Stay tuned for updates.
11. Are your products sustainable?
Sustainability is important to us. The TPU material we use for our Phone cases and AirPod cases is recyclable material that can be reprocessed, thereby minimizing environmental waste impact. We use eco-friendly materials for our products and minimal packaging to reduce waste.
Returns and Exchanges
12. What is your return policy?
We accept returns for unused and undamaged items in their original packaging within 7 days of delivery. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
13. How do I initiate a return or exchange?
To start a return or exchange, contact our support team at support@digitilehub.com with your order number and details about the issue. Once approved, you will receive return instructions.
14. What if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately within 24 hours of delivery at support@digitilehub.com with photos of the damage and your order details. We will assist with a replacement or refund.
Stay Connected
15. How can I stay updated on new product launches and promotions?
Follow us on social media and sign up for our newsletter to receive the latest updates, exclusive offers, and early access to new products.
16. How can I contact customer support?
You can reach us via email at support@digitilehub.com. Our team responds within 24-48 hours