Shipping & Delivery Information

Digitile Hub products are fulfilled from the United States and Europe (EU), depending on the item and availability.

📌 Important:

All customs duties, VAT, and import fees are fully covered by us.

You will never be charged extra upon delivery.

Orders containing items from multiple locations may arrive in separate shipments, each with its own tracking number. 

🇺🇸 Fulfillment from the United States

USA → USA

Carrier: USPS

• Standard Shipping: $6 (2–5 business days)

• Express Shipping: $10 (1–3 business days)

• FREE shipping on U.S. orders $50+

USA → Canada

Carrier: DHL Express

• Flat Rate: $30

• Estimated delivery: 3–7 business days

• Duties & customs: Included

USA → Europe (EU & UK)

Carrier: DHL Express

• Flat Rate: $40

• Estimated delivery: 3–14 business days

• Duties & customs: Included

🌍 Fulfillment from Europe (EU)

EU → USA

• Standard Shipping: $8

  ⏱ 8–14 business days

• Express Shipping: $15

  ⏱ 2–3 business days after dispatch

• FREE shipping on orders $100+

(Production time of 1–3 business days applies before dispatch.)

EU → Canada

• Standard Shipping: $8

  ⏱ 8–14 business days

• Express Shipping: $15

  ⏱ 2–5 business days after dispatch

• FREE shipping on orders $100+

All duties & customs are included

EU → EU

• Standard Shipping:

  ⏱ 3–10 business days

• Express Shipping:

  ⏱ 1–3 business days

• No customs or import fees

📦 Multiple Items & Split Shipments

If your order includes products fulfilled from both the U.S. and EU:

• Items may ship separately

• Separate tracking numbers will be provided

• In most cases, you’ll pay only one shipping fee per fulfillment region

⏱ Processing Time

• Orders are processed within 1–3 business days

• Orders placed on weekends or holidays are processed the next business day

📲 Order Tracking

Once your order ships, you’ll receive a tracking link via email or SMS.

You can also track your order anytime through our Order Tracking Page.

⚠️ Shipping Notes

• Incorrect Address: Customers are responsible for providing accurate shipping details.

• Delivery Delays: Delivery times are estimates and may be affected by carrier or customs delays.

• Lost or Stolen Packages: We are not responsible for packages marked as delivered by the carrier.

🔁 Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery.

Items must be unused and in original packaging.

📩 Questions? Email support@digitilehub.com