At Digitile Hub, we are committed to providing high-quality products and exceptional customer service. If you need to return, exchange, or cancel an order, please review our policy below:
✅ Eligibility Criteria:
Returns are accepted within 7 days of delivery.
The product must be unused and in its original packaging, including all accessories or tags.
Sale or discounted items are final sale and cannot be returned.
🚫 Non-Returnable Items:
Personalized or custom-made products.
Items purchased on sale or at a discount.
🔄 Return Process:
Customers can initiate a self-return by logging into their Digitile Hub account and selecting the order they wish to return.
Follow the prompts to complete the return process.
If you need further assistance, contact us at support@digitilehub.com.
Customers are responsible for return shipping costs unless the item is defective or damaged (see below).
Refunds will only be processed after the returned product is received and inspected.
💰 Partial Refund or Store Credit:
If the return does not meet full eligibility (e.g., missing packaging or signs of use), we may:
Offer a partial refund, or
Provide store credit instead of a full refund.
📸 Proof Requirement:
If a product arrives defective or damaged, please send clear photos or videos to support@digitilehub.com within 7 days of delivery.
✅ Approval Process:
Once approved, customers may choose:
A full refund (including shipping), or
A replacement product at no additional cost.
Digitile Hub covers all shipping fees for approved defective or damaged items.
If not approved, return shipping will be the customer’s responsibility.
📦 If marked as delivered but not received:
Refunds will not be issued for items marked as delivered by the courier.
Please check with neighbors and contact the courier directly.
🚚 If genuinely undelivered:
Contact us within 24 hours of expected delivery to initiate an investigation.
Exchanges are accepted within 7 days of delivery for unused items in original condition.
⚠️ Sale or discounted items are not eligible for exchange.
If your return is after 7 days but within 8 days, contact our support team.
We may accept it at our discretion, possibly with a restocking fee or conditions.
Refunds for canceled orders are processed within 5–7 business days after confirmation.
Refunds will be issued to the original payment method within 7–10 business days after:
We receive and inspect the return.
It meets all eligibility criteria.
All returned products must be unused and in original packaging.
Sale or discounted items are final sale and cannot be returned or exchanged.
Digitile Hub reserves the right to refuse any return or exchange that does not meet policy criteria.
We may issue a partial refund or store credit for returns that don’t fully qualify.
📧 For help or questions, please contact support@digitilehub.com.