Return & Exchange

At Digitile Hub, we are committed to providing high-quality products and exceptional customer service. If you need to return, exchange, or cancel an order, please review our policy below:

Returns

✅ Eligibility Criteria:

• Returns are accepted within 7 days of delivery.

• The product must be unused and in its original packaging, including all accessories or tags.

• Sale or discounted items are final sale and cannot be returned.

🚫 Non-Returnable Items:

• Personalized or custom-made products.

• Items purchased on sale or at a discount.

🔄 Return Process:

• Customers can initiate a self-return by logging into their Digitile Hub account and selecting the order they wish to return.

• Follow the prompts to complete the return process.

• If you need further assistance, contact us at support@digitilehub.com.

• Customers are responsible for return shipping costs unless the item is defective or damaged (see below).

• Refunds will only be processed after the returned product is received and inspected.

💰 Partial Refund or Store Credit:

If the return does not meet full eligibility (e.g., missing packaging or signs of use), we may:

• Offer a partial refund, or

• Provide store credit instead of a full refund.

Damaged or Defective Items

📸 Proof Requirement:

If a product arrives defective or damaged, please send clear photos or videos to support@digitilehub.com within 7 days of delivery.

✅ Approval Process:

• Once approved, customers may choose:

  • A full refund (including shipping), or

  • A replacement product at no additional cost.

   

• Digitile Hub covers all shipping fees for approved defective or damaged items.

• If not approved, return shipping will be the customer’s responsibility.

Refunds for Missing or Undelivered Packages

📦 If marked as delivered but not received:

• Refunds will not be issued for items marked as delivered by the courier.

• Please check with neighbors and contact the courier directly.

🚚 If genuinely undelivered:

• Contact us within 24 hours of expected delivery to initiate an investigation.

Exchanges

• Exchanges are accepted within 7 days of delivery for unused items in original condition.

• ⚠️ Sale or discounted items are not eligible for exchange.

Late Returns

• If your return is after 7 days but within 8 days, contact our support team.

• We may accept it at our discretion, possibly with a restocking fee or conditions.

Refunds for Canceled Orders

• Refunds for canceled orders are processed within 5–7 business days after confirmation.

Refund Processing

• Refunds will be issued to the original payment method within 7–10 business days after:

  1. We receive and inspect the return.

  2. It meets all eligibility criteria.

   

Terms & Conditions

• All returned products must be unused and in original packaging.

• Sale or discounted items are final sale and cannot be returned or exchanged.

• Digitile Hub reserves the right to refuse any return or exchange that does not meet policy criteria.

• We may issue a partial refund or store credit for returns that don’t fully qualify.

📧 For help or questions, please contact support@digitilehub.com.